Frequently Asked Questions

The room will need to have a ceiling height of 9 ft minimum.  The room width may vary based on the CSE you choose, but a minimum of 10 feet is required.

As for depth, we recommend a room depth of at least 12 feet to ensure you have enough space for ball flight distance.

First, go to SHOP PRODUCT and start by choosing the size of the CSE. Next, begin to customize with frame upgrades, engravings, colors and more.  At any time, if you don’t see exactly what you want, simply click on CUSTOM ORDERS.

Once there, simply fill out your name and contact information and a request will be sent directly to a Sim Framework Professional who will help guide you through the process and make get your Customized Simulator Enclosure exactly as you want it.

When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout Now".

Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

Yes – We work with professional installers that can travel anywhere in the United States to assemble your CSE.

Simply e-mail us your request at info@simframeworks.com to get started.

If you own the brand mark, we can absolutely do that.  Just provide your logo in a vector format (ai or eps) and we’ll help you design your CSE.  If it’s another entity’s logo, it’s only possible with written permission due to copyright and trademark laws, even for personal use.

The CSE is made to order, and sometimes items may ship directly from multiple manufacturers in order to provide timely delivery. Therefore, our shipments will arrive in multiple packages and sometimes across different days.

The typical lead time is 30 days from completing your order to receiving it.  Once tracking status is available, you can follow the shipment progress by using the tracking numbers provided to you at time of shipment.

If you have not received any tracking information yet, you will once it ships.  If you've reviewed the tracking details and lead times but still have questions, feel free to contact us @ info@simframeworks.com  and we’ll be happy to assist!

Parts of the CSE are large or bulky and ship in multiple boxes, which may arrive at different times.

If you’ve been provided ship tracking numbers for a specific carrier, you can track your order directly using the carriers website.  Keep in mind, your CSE will be shipped in  multiple boxes and sometimes through multiple carriers.

More often then not, if you've received your first shipment and everything isn't there, the rest is on the way and should arrive in the next day or two.  If something is still missing after that, please contact us.  You can e-mail info@simframeworks.com and our team will respond as quickly as possible!

If parts of the CSE are damaged, you must make note of it immediately when signing for delivery and send photos to info@simframeworks.com the day of delivery.

Sim Frameworks will replace the shipping defective, damaged, or incorrect merchandise at our cost and ensure you get the product you ordered, undamaged, as quickly as possible. Items that become damaged after use are non-refundable.