RETURN POLICY

Last updated December 31, 2025

Thank you for shopping with SimFrameworks, We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• You have 30 days on most items from the date you received your item to request a return.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Custom orders are NOT eligible for a return.
• Proof of purchase is required.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If an item is received in a condition other than new and unused and is deemed to be suitable for discounted resale, as determined by Sim Frameworks, a 30% restocking fee will be applied. Based on the return inspection, not all returned items will qualify for a refund, including, but not limited to Custom Orders.
• If approved, your refund will be processed to your original payment method within 30 business days.
• Shipping costs are non-refundable (unless the item was defective or incorrect).

Exchanges

• We only replace items if they are defective or damaged.
• Custom Orders are NOT eligible for exchange.
• If you need to exchange an item, please contact us at info@simframeworks.com

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 15 days of delivery with photos of the item and packaging.

How to Start a Return

To initiate a return, please contact us at info@simframeworks.com